Terms and Conditions

Wizoventures Private Limited — wizoapp ("Wizo", "we", "us", "our")

1. Introduction and Acceptance

1.1These Terms and Conditions ("Terms") govern access to and use of the mobile application, website, and related services (together, the "Platform") operated by Wizoventures Private Limited, a company incorporated under the Companies Act, 2013, bearing CIN: U47912MH2025PTC452076, having its registered office at 329, Floor 3rd, Plot 21, Panchratna, Opera House, Girgaon, Mumbai - 400004 ("Wizo", "we", "us", "our").

1.2By creating an account, browsing, or placing an order on the Platform, you ("User", "you", "your") agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, you must not use the Platform.

1.3We may amend these Terms from time to time in accordance with Section 20. Continued use of the Platform after such amendment constitutes acceptance of the revised Terms.

2. Eligibility

2.1The Platform is intended for use only by individuals who are eighteen (18) years of age or older and who are competent to enter into a binding contract under the Indian Contract Act, 1872.

2.2By using the Platform, you represent and warrant that you meet this eligibility requirement. Wizo reserves the right to request proof of age and to suspend or terminate any account where it reasonably believes this requirement is not met.

3. Account Registration

3.1You are required to register an account using accurate, current, and complete information, including your name, phone number, email address, and delivery address(es).

3.2You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify Wizo immediately of any unauthorised use.

3.3Wizo reserves the right to suspend or terminate any account that provides false information, is used fraudulently, or is used in violation of these Terms.

4. Description of the Platform

4.1Wizo operates a zero-inventory, multi-brand quick-commerce platform. Wizo does not manufacture, stock, warehouse, or own any of the products listed on the Platform. All products are owned and supplied by independent brand partners ("Brand Partners") who list their catalogues on the Platform.

4.2Wizo acts as a technology and fulfilment facilitator, enabling a User to place a single order across multiple Brand Partners in one cart, with items collected from each Brand Partner's store or warehouse by a single delivery rider and delivered to the User in one consolidated delivery.

4.3Wizo targets delivery within sixty (60) minutes of order placement. This is a service target and not a guaranteed delivery time. Delivery times may vary due to order volume, traffic, weather, rider availability, Brand Partner readiness, or other circumstances beyond Wizo's reasonable control.

4.4Wizo is currently available only in designated delivery zones within Mumbai, which may be expanded or modified at Wizo's discretion without prior notice.

5. Orders, Pricing and Payment

5.1All prices displayed on the Platform are inclusive of applicable taxes unless stated otherwise. For standard delivery orders, a delivery fee of Rs 50 per order applies, unless waived by a specific promotion. This delivery fee does not apply to Try First orders, as set out in Section 7.

5.2Payments may be made through the payment gateway integrated on the Platform (currently PayU) or, where offered, via Cash / Pay on Delivery ("COD"). Wizo does not store your card, UPI, or net-banking credentials; these are processed directly by the payment gateway in accordance with its own terms and applicable Reserve Bank of India regulations.

5.3An order is confirmed only once accepted by the relevant Brand Partner(s). Wizo reserves the right to cancel any order, in whole or in part, due to product unavailability, pricing errors, or suspected fraudulent activity, in which case any amount paid shall be refunded.

6. Virtual Try-On (VTO) — Photo Upload

6.1The Platform offers a Virtual Try-On feature that allows you to upload a photograph of yourself to visualise how a product may appear before purchase ("VTO Photo").

6.2Uploading a VTO Photo is entirely optional and requires your explicit, separate consent at the point of upload, in addition to your acceptance of these Terms. You may decline to use this feature and continue to use the Platform without restriction.

6.3By uploading a VTO Photo, you confirm that the photograph is of yourself (or, where applicable, of a person for whom you have the lawful authority to provide such consent), and that you have the right to upload and permit its processing for the purpose described in this Section.

6.4VTO Photos are used solely for the purpose of generating a visual fit/style preview for you and are not used for facial recognition, biometric identification, or any purpose beyond this stated use, except as separately disclosed and consented to.

6.5Detailed provisions on storage, retention, and deletion of VTO Photos are set out in the Privacy Policy. You may request deletion of a VTO Photo at any time through the Platform or by contacting Wizo as set out in Section 18.

7. Try First

7.1Where offered, the Try First feature allows you to try selected items at your doorstep before deciding to purchase, within a session window communicated to you at the time of the order (soft session limit followed by a hard cap). No standard delivery fee applies to Try First orders.

7.2Try First orders are available on Cash / Pay on Delivery only. The delivery rider records which items are kept and which are returned at the doorstep; there is no separate in-app confirmation step.

7.3Items marked as kept under Try First are final and non-returnable, including on grounds of defect, once the rider has departed, save as required by applicable consumer protection law. Items marked as declined at the doorstep are not charged and do not go through the standard return process in Section 9.

7.4Hygiene-sensitive categories, including innerwear, are excluded from the Try First feature.

8. Delivery

8.1You are responsible for ensuring that the delivery address provided is accurate and that someone is available to receive the order within the communicated delivery window.

8.2Wizo and its delivery partners are not liable for delays or failed deliveries caused by incorrect address information, unavailability of the User, or circumstances beyond Wizo's reasonable control.

9. Cancellations, Returns and Refunds

9.1Return windows, eligibility, and processes may vary by Brand Partner and will be displayed on the Platform at the time of purchase for the relevant product.

9.2Wizo does not charge you any return fee. Returns are free for eligible items within the applicable return window.

9.3Refunds are processed following confirmation of the return by the relevant Brand Partner, or automatically after a defined timeout period if the Brand Partner does not respond, as communicated on the Platform. Items found to be damaged in transit are handled on an expedited basis.

9.4Refunds are credited to the original mode of payment, or in accordance with the Platform's stated refund process for COD orders.

10. Brand Partner Disclosures

10.1Wizo is an intermediary/marketplace facilitator within the meaning of applicable Indian e-commerce regulation, including the Consumer Protection (E-Commerce) Rules, 2020. Wizo does not itself sell products; all products are sold by the relevant Brand Partner, whose identity is displayed on the product listing.

10.2Brand Partners are solely responsible for the accuracy of their product listings, the quality, authenticity, and safety of their products, and compliance with applicable product-specific laws and standards.

10.3To fulfil your order, Wizo shares your name, phone number, and delivery address with the relevant Brand Partner(s) for that order. This sharing is necessary for order packing and delivery coordination and is described further in the Privacy Policy.

11. User Conduct

You agree not to:

• Use the Platform for any unlawful purpose or in violation of these Terms;
• Provide false, misleading, or fraudulent information, including in connection with orders, payments, or returns;
• Attempt to gain unauthorised access to the Platform, other users' accounts, or Wizo's systems;
• Misuse the Try First feature, including by placing orders with no genuine intention to purchase, or engaging in a pattern of excessive returns;
• Upload any VTO Photo of a person without their knowledge and lawful consent, or any content that is unlawful, obscene, or infringes the rights of any third party.

12. Intellectual Property

12.1All content on the Platform, including the Wizo name, logo, app design, and software, is the property of Wizo or its licensors and is protected under applicable intellectual property laws. Nothing in these Terms grants you any right to use Wizo's trademarks or branding without prior written consent.

13. Third-Party Services

13.1The Platform integrates with third-party service providers, including payment gateways and logistics partners. Your use of such third-party services may be subject to their own terms and privacy policies, over which Wizo has no control.

14. Disclaimers and Limitation of Liability

14.1The Platform is provided on an "as is" and "as available" basis. Wizo does not warrant that the Platform will be uninterrupted, error-free, or that delivery timelines will always be met.

14.2To the maximum extent permitted by applicable law, Wizo's aggregate liability arising out of or in connection with your use of the Platform shall not exceed the value of the order giving rise to the claim. Wizo shall not be liable for any indirect, incidental, or consequential loss.

14.3Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law, including under the Consumer Protection Act, 2019.

15. Indemnification

15.1You agree to indemnify and hold harmless Wizo, its officers, employees, and affiliates from any claim, loss, or liability arising out of your breach of these Terms, misuse of the Platform, or violation of any applicable law.

16. Suspension and Termination

16.1Wizo may suspend or terminate your access to the Platform, with or without notice, where it reasonably believes you have violated these Terms, engaged in fraudulent activity, or misused any Platform feature.

16.2You may close your account at any time by contacting Wizo as set out in Section 21.

17. Force Majeure

17.1Wizo shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, strikes, government action, or disruption to logistics or payment infrastructure.

18. Grievance Redressal

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Wizo has appointed a Grievance Officer to address complaints regarding the Platform.

The Grievance Officer will acknowledge complaints within forty-eight (48) hours and endeavour to resolve them within one (1) month of receipt, as required under applicable law.

19. Governing Law and Jurisdiction

19.1These Terms shall be governed by and construed in accordance with the laws of India.

19.2Subject to Section 18, any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

20. Amendments

20.1Wizo may update these Terms from time to time. Material changes will be notified through the Platform. Continued use of the Platform after such notification constitutes acceptance of the updated Terms.

21. Contact Us

For questions regarding these Terms, please contact us at:

Wizoventures Private Limited
329, Floor 3rd, Plot 21, Panchratna, Opera House, Girgaon, Mumbai - 400004
Email: [Support email to be confirmed]
Phone: +91 98202 40324