Return Policy Page
Return Policy
Wizoventures Private Limited — wizoapp
This Return Policy should be read together with our Terms and Conditions, particularly Sections 7 (Try First) and 9 (Cancellations, Returns and Refunds), which it does not override.
Wizoventures Private Limited — wizoapp
1. Return Eligibility and Windows
1.1Return eligibility and the return window (the number of days within which you can initiate a return) are set by each Brand Partner individually and may vary from brand to brand and, in some cases, from product to product.
1.2The applicable return window for an item is shown on that item's product page and again at checkout, before you complete your purchase. Please check this before ordering, as Wizo does not apply a single fixed return window across all brands.
1.3To be eligible for return, an item must generally be unused, unwashed, and in its original condition with original tags and packaging intact, unless the return is on account of a defect or damage as described in Section 6.
1.1Return eligibility and the return window (the number of days within which you can initiate a return) are set by each Brand Partner individually and may vary from brand to brand and, in some cases, from product to product.
1.2The applicable return window for an item is shown on that item's product page and again at checkout, before you complete your purchase. Please check this before ordering, as Wizo does not apply a single fixed return window across all brands.
1.3To be eligible for return, an item must generally be unused, unwashed, and in its original condition with original tags and packaging intact, unless the return is on account of a defect or damage as described in Section 6.
2. Non-Returnable Items
The following are not eligible for return:
- Hygiene-sensitive categories, including innerwear;
- Any item specifically marked as non-returnable on its product page at the time of purchase;
- Items purchased and kept under the Try First feature — see Section 7 for how returns work differently under Try First.
The following are not eligible for return:
- Hygiene-sensitive categories, including innerwear;
- Any item specifically marked as non-returnable on its product page at the time of purchase;
- Items purchased and kept under the Try First feature — see Section 7 for how returns work differently under Try First.
3. How to Initiate a Return
Where do I start a return?Go to your Order History in the app, select the item you'd like to return, and follow the on-screen steps. You'll be asked for a brief reason for the return.
What happens after I submit a return request?Your request is sent to the relevant Brand Partner for confirmation. Once confirmed (or after the timeout described in Section 5), your refund is processed as set out in Section 5.
Go to your Order History in the app, select the item you'd like to return, and follow the on-screen steps. You'll be asked for a brief reason for the return.
Your request is sent to the relevant Brand Partner for confirmation. Once confirmed (or after the timeout described in Section 5), your refund is processed as set out in Section 5.
4. Return Fees
Wizo does not charge you any fee for returning an eligible item. Returns within the applicable return window (Section 1) are free.
Wizo does not charge you any fee for returning an eligible item. Returns within the applicable return window (Section 1) are free.
5. Refund Process and Timeline
5.1Once you initiate a return, your refund is held pending confirmation from the Brand Partner that the returned item has been received and is in acceptable condition.
5.2If the Brand Partner does not respond within 24 hours of the return being logged, it is automatically treated as accepted, and your refund is released on that basis.
5.3Refunds are credited to your original mode of payment. For Cash / Pay on Delivery orders, refunds are processed as per the COD refund process shown in the app at the time of your return.
5.4Once released, refunds may take a few additional business days to reflect in your account, depending on your bank or payment provider.
5.1Once you initiate a return, your refund is held pending confirmation from the Brand Partner that the returned item has been received and is in acceptable condition.
5.2If the Brand Partner does not respond within 24 hours of the return being logged, it is automatically treated as accepted, and your refund is released on that basis.
5.3Refunds are credited to your original mode of payment. For Cash / Pay on Delivery orders, refunds are processed as per the COD refund process shown in the app at the time of your return.
5.4Once released, refunds may take a few additional business days to reflect in your account, depending on your bank or payment provider.
6. Damaged or Defective Items
6.1If an item arrives damaged in transit, report it through the app as soon as possible, ideally with photos of the item and packaging.
6.2Transit-damaged items are handled on an expedited basis compared to standard returns.
6.1If an item arrives damaged in transit, report it through the app as soon as possible, ideally with photos of the item and packaging.
6.2Transit-damaged items are handled on an expedited basis compared to standard returns.
7. Try First — Different Rules Apply
Try First does not follow the standard return process above. Please read this section carefully before using the feature.7.1Under Try First, the delivery rider records at your doorstep which items you are keeping and which you are declining, within the session window communicated to you at the time of order.
7.2Items you decline at the doorstep are not charged and do not require any return request — they simply are not billed to you, and none of Sections 1-6 apply to them.
7.3Items you keep under Try First are final. They cannot be returned afterward for any reason, including defects, once the rider has left, except where required by applicable consumer protection law. There is no return window and no refund-hold process for kept items — please inspect items carefully during the try-on session itself.
7.4Try First is available on Cash / Pay on Delivery only, and does not apply to hygiene-sensitive categories including innerwear.
7.1Under Try First, the delivery rider records at your doorstep which items you are keeping and which you are declining, within the session window communicated to you at the time of order.
7.2Items you decline at the doorstep are not charged and do not require any return request — they simply are not billed to you, and none of Sections 1-6 apply to them.
7.3Items you keep under Try First are final. They cannot be returned afterward for any reason, including defects, once the rider has left, except where required by applicable consumer protection law. There is no return window and no refund-hold process for kept items — please inspect items carefully during the try-on session itself.
7.4Try First is available on Cash / Pay on Delivery only, and does not apply to hygiene-sensitive categories including innerwear.
8. Cancellations
8.1You may cancel an order before it is accepted by the relevant Brand Partner(s). Once accepted and packed, the order generally cannot be cancelled, and any change of mind at that stage should be handled as a return under this Policy once delivered, where the item is return-eligible.
8.1You may cancel an order before it is accepted by the relevant Brand Partner(s). Once accepted and packed, the order generally cannot be cancelled, and any change of mind at that stage should be handled as a return under this Policy once delivered, where the item is return-eligible.
Need Help With a Return?
If you have questions about a specific return or refund, reach out to us — see our Help and Support page for contact details and the Grievance Redressal process described in our Terms and Conditions and Privacy Policy.
If you have questions about a specific return or refund, reach out to us — see our Help and Support page for contact details and the Grievance Redressal process described in our Terms and Conditions and Privacy Policy.