Support Policy Page
Help and Support
Wizoventures Private Limited — wizoapp
Wizoventures Private Limited — wizoapp
Contact Us
SUPPORT EMAIL[to be confirmed]SUPPORT PHONE+91 SUPPORT HOURS[to be confirmed]IN-APP SUPPORTProfile > HelpFor formal grievances under applicable law, see the Grievance Redressal section of our Terms and Conditions and Privacy Policy.
For formal grievances under applicable law, see the Grievance Redressal section of our Terms and Conditions and Privacy Policy.
Orders and Delivery
How does delivery work on Wizo?Wizo lets you order from multiple brands in a single cart. One rider collects your items from each brand's store or warehouse and delivers everything to you in one consolidated delivery, targeted within 60 minutes of placing your order.
Is 60-minute delivery guaranteed?60 minutes is our service target, not a guarantee. Delivery time can vary with order volume, traffic, weather, or brand readiness. You will be able to track your order's progress in the app.
Where does Wizo currently deliver?Wizo is currently live in select zones within Mumbai. Coverage is expanding — the app will show you if your address is currently serviceable.
What is the delivery fee?A delivery fee of Rs 50 applies per order for standard delivery, unless waived by an active promotion. This fee does not apply to Try First orders.
Can I cancel my order after placing it?You can cancel before the relevant brand(s) accept your order. Once accepted and packed, cancellation may not be possible — check the order status in the app.
Wizo lets you order from multiple brands in a single cart. One rider collects your items from each brand's store or warehouse and delivers everything to you in one consolidated delivery, targeted within 60 minutes of placing your order.
60 minutes is our service target, not a guarantee. Delivery time can vary with order volume, traffic, weather, or brand readiness. You will be able to track your order's progress in the app.
Wizo is currently live in select zones within Mumbai. Coverage is expanding — the app will show you if your address is currently serviceable.
A delivery fee of Rs 50 applies per order for standard delivery, unless waived by an active promotion. This fee does not apply to Try First orders.
You can cancel before the relevant brand(s) accept your order. Once accepted and packed, cancellation may not be possible — check the order status in the app.
Payments
What payment methods are accepted?You can pay via UPI, cards, or net banking through our payment gateway, or choose Cash / Pay on Delivery (COD) where available.
Does Wizo store my card or UPI details?No. Payment credentials are handled directly and securely by our payment gateway partner. Wizo does not store your card number, UPI PIN, or net banking credentials.
My payment failed but money was deducted. What do I do?This is usually reversed automatically by your bank or payment provider within a few business days. If it isn't, contact us with your order ID and payment reference.
You can pay via UPI, cards, or net banking through our payment gateway, or choose Cash / Pay on Delivery (COD) where available.
No. Payment credentials are handled directly and securely by our payment gateway partner. Wizo does not store your card number, UPI PIN, or net banking credentials.
This is usually reversed automatically by your bank or payment provider within a few business days. If it isn't, contact us with your order ID and payment reference.
Returns and Refunds
What is the return window?Return windows vary by brand and are shown on the product page and at checkout for each item.
Is there a fee for returns?No — Wizo does not charge any return fee. Returns are free for eligible items within the applicable return window.
When will I get my refund?Refunds are processed once the brand confirms the return, or automatically after a set timeout if the brand does not respond. Refunds go to your original payment method, or as per the app's COD refund process.
What if an item arrives damaged?Report transit-damaged items through the app as soon as possible. These are handled on a priority basis.
Return windows vary by brand and are shown on the product page and at checkout for each item.
No — Wizo does not charge any return fee. Returns are free for eligible items within the applicable return window.
Refunds are processed once the brand confirms the return, or automatically after a set timeout if the brand does not respond. Refunds go to your original payment method, or as per the app's COD refund process.
Report transit-damaged items through the app as soon as possible. These are handled on a priority basis.
Try First
How does Try First work?Where available, you can try selected items at your doorstep before paying. The rider waits for a short session while you decide, and notes which items you keep and which you return, on the spot.
What's the time limit for Try First?You'll have a short soft session window, with a hard cap after which the rider must move on to their next delivery.
Can I return an item after I've told the rider I'm keeping it?No — items marked as kept at the doorstep are final and non-returnable, including for defects, except where required by law. Please inspect items carefully during the try-on window.
Can I pay online for Try First orders?Try First is currently available on Cash / Pay on Delivery only.
Is there a delivery fee for Try First?No — the standard Rs 50 delivery fee does not apply to Try First orders.
Are all products eligible for Try First?No — hygiene-sensitive categories, including innerwear, are excluded.
Where available, you can try selected items at your doorstep before paying. The rider waits for a short session while you decide, and notes which items you keep and which you return, on the spot.
You'll have a short soft session window, with a hard cap after which the rider must move on to their next delivery.
No — items marked as kept at the doorstep are final and non-returnable, including for defects, except where required by law. Please inspect items carefully during the try-on window.
Try First is currently available on Cash / Pay on Delivery only.
No — the standard Rs 50 delivery fee does not apply to Try First orders.
No — hygiene-sensitive categories, including innerwear, are excluded.
Virtual Try-On
What is Virtual Try-On?An optional feature that lets you upload a photo to preview how an item might look on you before you buy.
Is uploading a photo mandatory?No. It's entirely optional — you can use the rest of the Wizo app without ever uploading a photo.
What happens to my photo after I upload it?It's used only to generate your try-on preview and is not used for facial recognition or any other purpose. See our Privacy Policy for full details, including how to request deletion.
Can I delete a photo I've uploaded?Yes — you can delete it from within the app, or by contacting us using the details above.
An optional feature that lets you upload a photo to preview how an item might look on you before you buy.
No. It's entirely optional — you can use the rest of the Wizo app without ever uploading a photo.
It's used only to generate your try-on preview and is not used for facial recognition or any other purpose. See our Privacy Policy for full details, including how to request deletion.
Yes — you can delete it from within the app, or by contacting us using the details above.
Account and Data Privacy
Does Wizo share my details with brands?To fulfil your order, we share your name, phone number, and delivery address with the brand(s) included in that order, so they can pack and label it correctly. Full details are in our Privacy Policy.
How do I delete my account?Contact us using the details above and we will process your account deletion request in accordance with our Privacy Policy.
Where can I read the full Terms and Privacy Policy?These are available at all times from the app's Profile menu, and on our website.
To fulfil your order, we share your name, phone number, and delivery address with the brand(s) included in that order, so they can pack and label it correctly. Full details are in our Privacy Policy.
Contact us using the details above and we will process your account deletion request in accordance with our Privacy Policy.
These are available at all times from the app's Profile menu, and on our website.
Still Need Help?
If you couldn't find what you were looking for, reach out to us directly using the contact details above, and we'll get back to you as soon as we can.
If you couldn't find what you were looking for, reach out to us directly using the contact details above, and we'll get back to you as soon as we can.